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Need
Help?
I've
finished shopping. How do I check out?
I'm having trouble ordering.
What can I do?
What are my payment options?
Is it safe to use my credit card
at eBUY?
What's your policy on returns?
How do I return an item?
What happens if an item is out of stock?
How do I change or cancel my order?
I've
finished shopping. How do I check out?
When you've
finished shopping, it's time to place your order. We've made the process
fast and easy, so you can check out in a matter of minutes. If you see
items in your cart from a previous visit, that's because we automatically
save whatever you put in the cart. This allows you to shop at your leisure,
putting things in your cart on more than one visit or shopping during
one visit and coming back to make your purchases later. You can always
delete items from your cart if you decide not to buy them.
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If
you're a first-time customer
The first
time you order, you'll be asked to create a personal account by entering
your e-mail address and choosing a password. This ensures that your
credit card and personal information is secure. (Find out more about
credit card security for eBUY shoppers.) Our checkout pages will then
walk you through the ordering process.
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If
you're a returning customer
You'll
be asked to log in every time you go through checkout, if you're not
already logged in. You should log in using the same e-mail address and
password that you used on your last visit to our site. During checkout
you'll have a chance to update any information that has changed, such
as credit card numbers, shipping and billing addresses, and so on. This
information can only be updated during checkout. Only with the correct
e-mail address and password can you see personal information on our
site.
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I'm
having trouble ordering. What can I do?
If you're
having a problem completing your order, please e-mail us at customer
service.
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What
are my payment options?
eBUY's
online store accepts payment by Visa, MasterCard, and American Express.
We also accept payment by cash, check, bank wire transfer or money order.
Please e-mail us at customer service for further information.
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Is
it safe to use my credit card at eBUY?
We take
every precaution to ensure that shopping at eBUY is safe and secure.
Our credit card transactions are processed on a secure server by a major
international credit card processor. When you fill in the payment form
and click the submit button, an encrypted 128 bit Secure Sockets Layer
(SSL) link is set up between your browser and our shopping cart server.
An encryption code is then requested and received, which then encrypts
you order and the credit card details before they leave your computer.
All our internal processing systems are protected by a firewall and
use non-public IP addresses, which makes them completely invisible to
the Internet. This technology safeguards your personal information and
privacy.
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What's
your policy on returns?
Your satisfaction
is our top priority. If there is ever a problem with your order, we'll
do our very best to remedy the situation. However, because we are dealing
with eBUY, we must apply one specific rule regarding returns in order
to ensure the safety and health of everyone concerned.
For sanitary
and hygienic reasons, we can only accept returns in the rare event that
an item has a manufacturing defect that we failed to detect.
If you
do need to return an item, you must contact us within 5 days of receiving
your order to obtain a Return Authorization Number. All returns must
be accompanied by a Return Authorization Number. To obtain your Return
Authorization Number, please e-mail us at request a Return Authorization
Number.
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How
do I return an item?
Please
follow the instructions in the e-mail that we send you in response to
your request for a Return Authorization Number. If possible, use our
original box and packing material to prevent damage in transit.
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What
happens if an item is out of stock?
If what
you want is out of stock, keep checking back - it should be back on
our shelves very soon. In very rare cases, an item goes out of stock
after you place your order. If this should happen, we'll remove the
out-of-stock item from your order and you won't be charged for it. And,
in the unusual event that we remove an item or cancel your order because
something is out of stock, we'll e-mail you right away to let you know.
At this time, we can't notify you when the item is back in stock. But
we try to get things back in stock as quickly as possible, so keep checking
the site. Then, if you still want the item, you can place a new order.
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How
do I change or cancel my order?
Our goal
is to provide the fastest possible service to our customers, so there's
a good possibility that by the time you ask us to change or cancel an
order your package will be on its way already! If you do need to make
a change or cancel your order, please send an e-mail to change or cancel
an order as quickly as possible. We'll do everything possible to accommodate
you.
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